Key Accounts Officer - Strategic Client Relationship Management

Join INVERSAL as a Key Accounts Officer and take the lead in nurturing and expanding relationships with our most valued clients in the dynamic market of Bali. This role is pivotal in driving revenue growth, ensuring client satisfaction, and identifying new opportunities for collaboration. Based in the vibrant city of Bali, you'll be at the heart of our strategic client relationship management efforts.

As a Key Accounts Officer, you'll be responsible for building and maintaining strong relationships with high-value clients, ensuring their needs are met, and driving their business forward. You'll leverage your extensive industry knowledge and relationship-building skills to foster long-term partnerships that benefit both our clients and INVERSAL.

INVERSAL is a leading company in the hospitality and tourism industry, known for its innovative approach and commitment to excellence. We offer a dynamic and collaborative work environment, where your contributions will be valued and recognized. Join us and be part of a team that is shaping the future of the tourism industry in Bali.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with key clients to drive revenue growth and ensure client satisfaction.
• Develop and implement strategic client relationship management plans to identify new opportunities for collaboration.
• Leverage industry knowledge and relationship-building skills to foster long-term partnerships.
• Monitor client needs and proactively address any issues or concerns to ensure client satisfaction.
• Collaborate with cross-functional teams to develop and deliver high-quality solutions that meet client needs.
• Track and analyze client performance data to identify trends and opportunities for improvement.
• Attend industry events and networking opportunities to build relationships and stay up-to-date on industry trends.
• Provide regular reports and updates to senior management on client performance and relationship status.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in client relationship management, account management, or a related field.
• Proven track record of success in building and maintaining strong client relationships.
• Excellent communication, negotiation, and relationship-building skills.
• Strong analytical and problem-solving skills.
• Proficiency in using Microsoft Office Suite, including Excel and PowerPoint.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

🛠️ Keahlian

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